FAQs

GET IN TOUCH

If you have a question, contact Good Sixty’s Customer Happiness Team at hello@goodsixty.co.uk, or on their live chat at www.goodsixty.co.uk/camden-market - no bots, just good people!

ABOUT DELIVERIES

Where is my order?

If you have a question about your order, contact Good Sixty’s Customer Happiness Team at hello@goodsixty.co.uk, or on their live chat at www.goodsixty.co.uk/camden-market - no bots, just good people! 💚

How long does delivery take?

Your order will be sent directly from the retailer to your door, and should take 3-5 working days to arrive. Sit tight - Camden Market is coming your way!😎

How does Camden Market Online deliver?

The retailer that you’ve purchased from will post your items via a third party delivery provider of their choice (e.g. UPS, Royal Mail).

How much does delivery cost? Is there a minimum order fee?

Delivery fees are set by individual retailers and can vary. Please check individual retailer pages for delivery fees.

Will I receive tracking information?

Deliveries are arranged by individual retailers. To track your order, contact Good Sixty’s Customer Happiness Team at hello@goodsixty.co.uk, or on their live chat at www.goodsixty.co.uk/camden-market who can check the status of your order with the respective retailer.

Does Camden Market Online deliver overseas?

We currently only deliver to mainland UK addresses, but watch this space!

Can I collect my orders?

Many of our retailers and producers provide a click and collect service from their store. Once your order has been placed, all you need to do is pop into the store at your collection time and show your order number - easy!👌

What if something is wrong with my order?

If you are dissatisfied with your order for any reason, we want to hear about it and make it right! Please do not hesitate to call Good Sixty’s friendly customer team on 0117 456 5467 or email hello@goodsixty.co.uk we want your experience to be nothing short of good!

What if my order is late?

We will always do our utmost to get your order to you on time.

Sometimes issues can occur that are outside of the retailer’s control which can cause a delay. The quickest way to track your order is to email Good Sixty at hello@goodsixty.co.uk or use their live chat a www.goodsixty.co.uk/camden-market , where their Customer Happiness Team will be on hand to assist you.

What if I am not in when my delivery arrives, or I cannot make my collection time?

If you are not in when your delivery arrives, and the courier is unable to leave your order in a safe place or with a neighbour, your goods will be returned to the retailer that you purchased them from.

If you would like your order to be redelivered, please email Good Sixty at hello@goodsixty.co.uk to rearrange your delivery slot. Please note: an additional delivery charge will apply for the redelivery.

If you booked a collection slot and can no longer make it, please email Good Sixty at hello@goodsixty.co.uk as soon as possible so that they can rearrange a new collection time with the retailer on your behalf.

RETURNS & REFUNDS

Returns Policy

You have 14 days from receiving your goods to inform us that you wish to return an item. Unless an item is damaged, faulty or you have received an incorrect product, (see How Do I Return Damaged, Faulty or Incorrect Product Return), the cost of return postage and packaging must be paid for by the buyer. Please note that returns for multiple retailers must be packaged and posted separately for each retailer.

On receipt of the returned product, the retailer will let us know to refund your payment to your original payment method. You should receive your refund within 5-10 working days of the retailer notifying us. We will contact you if there is an issue with your return.

How can I request a return?

Simply go to Orders under My Account and select View Order. Then click on the items you’d like to return and one of our Customer Happiness Team Members will be in touch with the return details.

Can I exchange my items instead of a refund?

If you wish to exchange a product, please return your item by following the standard returns procedure and place a new order for your replacement item.

How will I know you have received my returns?

As soon as your returned products have been received by the retailer, we will be notified of the return. We will then contact you by email to let you know that your return has been received and your refund has been processed. Please allow 5-10 working days for the refund to be processed by your payment provider.

If you would like to know exactly when your return is received by the retailer we would advise sending your returns by a tracked service.

Returning Damaged, Faulty or Incorrect Product Returns

If your product is damaged, faulty, or you have received an incorrect product, we will refund the cost of return shipping if you are asked to return it back to the retailer. However, this must be reported to Good Sixty’s Customer Happiness Team who will be able to process your return. Faulty items must be returned within 30 days of purchase.

If you are returning a product for any other reason (e.g. it is different to expected or doesn't fit), we are unable to cover the cost of return.

When will my refund come through?

Good Sixty’s Customer Happiness Team will be in touch when a refund is due or has been requested. Once we have confirmed the refund has been processed please allow 5-10 working days for the funds to be received back into your payment account.

What products can’t I return to the retailer?

• Perishable products such as food, plants, perfumes and toiletries
• Personal products sold with a hygiene seal where that seal has been broken e.g. earrings, underwear and swimwear
• Personalised products and products made to order
• Any product that has been used, returned without original packaging or tags or is returned in an unsaleable condition. Faulty items must be returned in their original packaging.
• Please do NOT return any COVID-related items such as masks

I can’t find the answer I’m looking for.

Please don’t hesitate to get in touch with Good Sixty’s Customer Happiness Team at hello@goodsixty.co.uk

If you are returning a product for any other reason (e.g. it is different to expected or doesn't fit), we are unable to cover the cost of return.

ABOUT GOOD SIXTY

What is Good Sixty?

Good Sixty is a sustainable online marketplace for the very best independent markets, shops, and artisan producers. Good Sixty powers Camden Market Online as the technology partner.